khairiq.online
Client help
How to request support, what to include, working hours and answers to common questions.
Hours
Mon–Fri
09:00–18:00
Europe/Kyiv.
Request template
Product: What I did: What I expected: What happened: Device / browser: When:
FAQ
How do I request support?
Via the contact form (type “Support”) or by email to [email protected].
What should a request include?
Product name, what you did, what you expected and what happened, device and browser, time. Never send passwords.
When do you reply?
During working hours: Mon–Fri 09:00–18:00 Kyiv time. Weekend requests are handled the next working day.
How is urgency decided?
Critical — service down for everyone; high — a key function broken; normal — inconvenience or a question. Response times are set in the support agreement.
Can I get access to the code?
Yes, the code lives in your repository. If access is lost, write to us and we will help restore roles.
What if the form fails to send?
Fields stay filled. Try later or write directly by email.